Your Privacy Is Our Priority

1. Introduction & Applicability

btd99 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is also our ethical responsibility to you.

This privacy policy ("Policy") applies to the btd99 website, mobile application, and all digital services we operate. When you create an account on btd99, log in, complete transactions, or play games, we process certain information about you. This policy provides full transparency about that processing.

If you do not agree with any terms of this policy, please refrain from using our site. For any questions, you may contact our support team.

2. What Information We Collect

btd99 needs to collect various categories of information in order to provide its services. This information comes primarily from three sources — what you provide directly, information collected automatically, and information received through third parties.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents submitted for identity verification (copy of national ID card or passport)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, or Rocket
• Any messages or information you provide in support tickets and live chat

2.2 Automatically Collected Information

• IP address and device identifier (Device ID)
• Browser type, operating system, and screen resolution
• Cookie and session data
• Login time, session duration, and game play history
• Bet amounts, transaction amounts, and balance change logs

2.3 Information Received Through Third Parties

Payment processing partners (bKash, Nagad, Rocket) share limited information with us as needed to confirm transactions. For fraud prevention and identity verification, we may use approved third-party services.

3. Purpose of Using Your Information

btd99 uses your information only for specific and legitimate purposes. Your personal information is not processed for any unnecessary or unjustified purpose.

• Account Management & Identity Verification: To handle registration, login, and ensure account security.
• Payment Processing: To complete your deposit and withdrawal requests and to maintain transaction history.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Providing Support: To resolve your complaints, questions, and issues.
• Fraud Prevention: To detect suspicious activity and ensure platform security.
• Responsible Gaming: To identify excessive play patterns and intervene when necessary.
• Meeting Legal Obligations: To comply with applicable laws and regulations.
• Communication & Notifications: To send important account-related notices and updates.

4. Data Security Measures

btd99 has adopted industry-standard technical and organizational measures to protect your information. Our security framework consists of the following layers:

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your browser and our servers is secured through SSL encryption.
• Data Encryption: Sensitive information (such as passwords and financial data) is stored using strong encryption algorithms.
• Firewall & Intrusion Detection: Advanced firewall systems are active to prevent unauthorized access.
• Regular Security Audits: Regular system checks are conducted to identify and address vulnerabilities.

4.2 Organizational Security

• Employee access to personal information is limited to the minimum required.
• Employees receive regular training on data protection.
• A plan is in place to respond quickly in the event of a data breach.

5. Disclosure & Sharing of Information

btd99 never sells your personal information or transfers it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

The minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions. These organizations have their own privacy policies and adhere to strict security standards.

5.2 Technology & Service Providers

Information may be shared on a contractual basis with trusted partners for game software providers (Pragmatic Play, Spribe, Ezugi, etc.), server hosting services, and the management of technical infrastructure. These partners are required to process information according to our instructions.

5.3 Legal Requirements

If information must be disclosed due to a court order, government directive, or other legal obligation, btd99 will fulfill that requirement. In such cases, we will make every reasonable effort to notify you in advance, to the extent permitted by law.

5.4 Business Changes

If btd99 undergoes a merger, acquisition, or asset transfer in the future, user information may be transferred. In such cases, we will ensure protection consistent with this policy.

6. Cookies & Tracking Technologies

The btd99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve site functionality and your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Help analyze site usage patterns, which are used to improve our services.

6.2 Cookie Controls

You can delete cookies or configure your browser not to accept new cookies through your browser settings. However, disabling essential cookies will prevent you from using certain features of the site.

7. Data Retention Period

btd99 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained while the account is active and for the legally required period after it is closed.
• Transaction Records: Financial transaction records are kept for the period required by law.
• Game Logs: Kept for a reasonable period for dispute resolution and fraud prevention.
• Support Conversations: Retained for a limited period for service quality improvement and dispute resolution.
• Cookie Data: Deleted at the end of a session or after a set period, depending on the type of cookie.

After the required period, information is securely deleted or anonymized.

8. Your Rights

You have several rights regarding your personal information at btd99 that you may exercise at any time:

• Access: The right to know what information we hold about you.
• Correction: The right to have any inaccuracies in your information corrected.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restricting Processing: The right to request that processing of your information be limited in certain circumstances.
• Objection: The right to object to the processing of your information for specific purposes.
• Portability: The right to receive your information in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

9. Protection of Minors' Information

btd99 strictly provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor has used our platform and provided information, we will immediately delete that information and close the associated account. If you believe a minor you know is using our site, please notify our support team.

10. Third-Party Sites & Service Links

btd99's services may include content from third-party game software providers (Pragmatic Play, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.). These providers have their own privacy policies.

btd99 has no control over the privacy practices of these external services and is not responsible for their policies. We encourage you to read the privacy policies of these providers.

11. International Data Transfers

Our servers and technical infrastructure may be located outside Bangladesh. If your information is transferred to another country, we ensure that the transfer is carried out while maintaining the standard of protection described in this policy.

For international data transfers, we put in place appropriate contractual safeguards and only work with trusted partners who maintain high security standards.

12. Changes & Updates to This Policy

btd99 reserves the right to update this privacy policy from time to time. The policy may change due to changes in services, the introduction of new technology, or legal requirements.

For significant changes, we will send a notice to your registered email address and publish an announcement on the website. Continued use of the site after a change means you have accepted the updated policy.

We recommend that you visit this page regularly so that you stay informed about the latest policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is able to assist in both Bengali and English.